Workshop Packages

Each workshop lasts one day and is designed to be interactive and engaging, ensuring participants can collaborate with their colleagues, retain what they learn, and enjoy the experience. Traditional training often falls short in these areas, making workshops a more effective option. It's also helpful to know if any neurodivergent participants will be attending the sessions so we can discuss any accommodations required to meet their specific needs.

For full details of the content and agenda for each workshop, please get in touch.

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Diversity, Equity and Inclusion

Workshop Objectives

Provide a comprehensive understanding of diversity, equity, and inclusion
Clarify the differences between equity and equality.
Explore the history and evolution of DEI.
Highlight the legal and moral imperatives of DEI.
Discuss the advantages of DEI in organisational settings.
Learn practical ways to achieve inclusivity.
Identify specific actions to promote DEI in the workplace.

Neurodivergence Awareness

Workshop Objectives

Increase understanding of neurodivergence and its various forms
Learn the science behind neurodivergence
Explore historical and societal perspectives on neurodivergence
Address and reduce stigma
Identify effective workplace accommodations and support strategies
Create a personal plan to promote the benefits and support a neurodivergent workplace

Neurodiversity for Leaders

Workshop Objectives

Understand the importance of values and the part they play in sales
Deep dive into each step in the sales process
Enhance verbal and non-verbal communication skills to boost sales interactions
Understand language patterns and the benefits of this awareness
Learn techniques to master the sales pitch
Develop strategies to build trust and rapport
Learn techniques for overcoming objections
Effectively close a sale
Build a meaningful pipeline
Apply techniques to improve sales performance

Foundation Leadership Skills

Workshop Objectives

Introduce leadership principles and styles
Understand the importance of emotional intelligence and how to develop it
Grow effective communication and influence skills
Undertake effective one-to-ones, deliver feedback positively and set objectives
Understand when to “coach” or “mentor” and the benefits of each
Learn techniques to build and lead a high performing team
Encourage continuous leadership development and goal setting
Gain new techniques for stress management and resilience

Advanced Leadership Skills

Workshop Objectives

Identify and refine individual leadership styles
Enhance skills in conducting appraisals and setting objectives
Learn the art of delegation
Develop advanced conflict resolution strategies
Create a compelling vision and strategic plan
Learn techniques to motivate and inspire teams
Support team members with mental health challenges and neurodivergence

Foundation Customer Service Skills

Workshop Objectives

Understand what delivering good customer service means
Identify the core attributes and behaviours that ensure delivery of good service
Develop effective communication skills
Understand the impact of verbal and non verbal communication
Learn how to effectively navigate challenging conversations
Enhance written communication
Build confidence and assertiveness
Create an action plan for continued learning

Advanced Customer
Service Skills

Workshop Objectives

Understand values and why they matter Enhance problem-solving and critical thinking abilities
Master advanced communication techniques
Understand the depths of verbal and non verbal communication
Develop skills in handling difficult customers and situations
Learn techniques to master written communication
Learn the how to promote excellent customer service in the workplace
Create a culture of continuous improvement and customer satisfaction